What is the Returns Policy?
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
If you wish to return any item(s) you have purchased, please create return form in shipping tab within 48 hours from the date of delivery. Return postage costs will be at your expense unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by SINCOS. Please contact customer service at firstname.lastname@example.org to organize pre-paid postage.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by SINCOS.
Returns Policy Conditions
At SINCOS we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, provide an exchange card or refund your original method of payment provided that:
You need to inform us within 48 hours from the tracked date of delivery
⦁ You produce your original SINCOS invoice (receipt) when you return the item
⦁ The item is in original saleable condition:
⦁ With all original tags and any sewn labels still attached
⦁ In an unworn, unopened and unused state
If you are not able to comply with these requirements, SINCOS reserves the right to refuse an exchange or refund on a change of mind items. SINCOS will not accept a bank statement as proof of purchase.
We regret that we are unable to accept the exchange or return of the following items for a change of mind for hygiene reasons:
⦁ Items on Sale will only be exchanged (not refunded) for a change of mind except where the item is faulty or defective.
Please be careful in selecting sizes. SINCOS is happy to swap it for the right size or provide store credit.